Refund Policy
A legal disclaimer
At TC Customs, we’re a small independent business passionate about creating custom top caps for riders, racers, and bike builders. Every order is made with care and attention to detail. Because many of our products are custom-made or personalised, refunds and returns may vary depending on the nature of the order. If you experience any issues with your purchase, please get in touch with us directly and we’ll always do our best to find a fair and reasonable solution. We recommend reviewing our refund and returns information carefully before placing an order, and contacting us if you have any questions regarding custom designs or personalised products.
Refund Policy - the basics
At TC Customs, we believe in being fair, honest, and transparent with our customers. As many of our products are custom-made or personalised to each order, refund and return decisions may depend on the type of product purchased and the nature of the issue. We aim to clearly explain our returns and refund process so customers know what to expect before ordering. This also helps us maintain a smooth and positive experience for everyone while ensuring all products are made and handled with care.
What to include in the Refund Policy
Our refund and returns policy covers important details such as how long customers have to contact us regarding an issue, whether a refund, replacement, or store credit may be offered, and the circumstances in which returns may or may not be accepted. As many TC Customs products are personalised or made to order, each request may be reviewed individually to ensure a fair outcome for both the customer and our business.